Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- CHChristopher h., Milwaukee, Wisconsin
“Excellent onboarding process. Good continuing service for both our personal and business requirements.”
Carla B., Milwaukee, Wisconsin“I would like to share a true story of my experience of obtaining Car Ins. noting the sharp contrast in customer service etiquette between an agency and a husband and wife small business team.
I recently obtained a used car and was simply looking to replace the same exact coverage I had on my previous car.
I initiated 4 calls over the coarse of a week to an agency. The assigned agent didn’t listen to what I was specifically asking for, used language that was confusing, and repeatedly added coverages and costs I had already made clear I wasn’t interested in. He didn’t keep his word about sending a quote, twice , and I received at least 4 different excuses form the receptionist. It was frustrating, time consuming, and the needless conversation and redirecting exhausted my patience.
After a week of this, and still no Car Ins.coverage, I felt very disappointed and began to browse online for a different agency and agent. I saw the ad for APECS Insurance Agency, and choose that one for 2 simple reasons, it is located close to where I live, and the agent looked friendly. I called on a Saturday, thinking I would just leave a message, hoping to have some follow up on Monday. I left a message at 11:19 am, and within an hour and a half a friendly fella, John Stearns returned my call, assured me he could help and was willing to get started immediately. He listened to my insurance needs, offered some insights, I listened, and decided to stick with my original plan. He obliged that request in a respectful, friendly manner, bundled it with my Renters Ins., and wrote it up. He said that he would email the signature portion to get the Car Ins, activated that very same day.
He did what he said he would do from start to finish in less than 3 hours on a beautiful Saturday afternoon. That is Great service!
John explained everything in an understandable, non pressured, and courteous manner.
I felt his service was truly exceptional and I would highly recommend this husband and wife small business team. I give them 10 stars, ***** for John and ***** for Carol.
It was so refreshing to do business and speak with a competent, courteous, friendly human being.”- Laura H., Milwaukee, Wisconsin
“Carol was wonderful to work with! Very responsive and delivered what she promised. Thanks!”
- Tyler M., Milwaukee, Wisconsin
“The best insurance company ever. Love this agency”
- Josha B., Milwaukee, Wisconsin
“Had a great experience working with John. He’s very easy to reach and answers questions promptly. They got me a good deal on auto & renters insurance and were very professional. Would definitely recommend them.”
- ASAbdul S., Milwaukee, Wisconsin
“John helped me and many of my friends with car insurance. He’s great to work with!”
- Rese S., Milwaukee, Wisconsin
“Fast and Great Service I Would Highly Recommend”
- Nylah H., Milwaukee, Wisconsin
“Love, love, loved working with John. I had the privilege of working with John, who is very compassionate, easy to connect with and gets you the best deals! He was patient and worked very hard to meet my and my mother’s needs. Needless to say, he’s gained a loyal customer from the both of us. If you’re smart and want affordable insurance AND good customer service, you’d most likely want to run to Apecs!”
- Sharif M., Milwaukee, Wisconsin
- KMkim m., Milwaukee, Wisconsin
“John is amazing and always answers my questions and messages no matter what. I appreciate him for that all around wonderful person and I highly recommend working with him.”
- Alexander T., Milwaukee, Wisconsin
“John was able to find insurance coverage for both auto and home at a reasonable cost. He highlighted the coverage well and answered any questions I had.”
- EAEsteban A., Milwaukee, Wisconsin
“John and Carol at APECS have been great to work with. They’re on the ball with getting things done, if I need to make any changes or add a new policy. They even reach out to let me know if I can save money. Highly Recommend.”
- JTJanet T., Milwaukee, Wisconsin
“I was referred to this agency through family and I have no regrets! Working with Carol at APECS Insurance made finding new car and renters insurance easy. She’s friendly, responsive, and helped me find what I wanted for a good price.”
- Melissa H., Milwaukee, Wisconsin
“Very helpful in finding great car insurance for my family. I appreciate him finding a good deal and going over all my options.”
- nahana k., Milwaukee, Wisconsin
“Carol at APECS Auto Insurance has been fantastic, helping me seamlessly transition my coverage from Wisconsin to Virginia over the past two years. Her expertise and dedication make the process smooth and stress-free—highly recommended!”
